Store Policies

Printify is a print-on-demand company, meaning all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size or color or simply changed your mind.

However, in case of a damaged product or a manufacturing error, Printify offers a free replacement or a refund if you contact us within 30 days of product delivery. Please contact our team using the “Submit issue” form and provide a clear photo.

If an issue affects multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation.

Please note that Printify will not be held responsible and will not offer replacements or refunds if you ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund.

For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

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Digital Items/Downloads:

Due to the nature of our downloadable items, no refund or cancellation can be issued.

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Lost or Damaged Non-Printify Products:

If an item was lost or damaged during shipping, please send an email to contact@cloveandchai.com within 7 days, along with a photo documenting the damage.  We will send a replacement as soon as possible.